Refund policy
Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be unopened, with cellophane intact and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, contact us at clientservices@your-artifact.com. Returns will need to be sent to the following address: Unit 11 Vertex Park, Bristol, BS16 7LB
If your return is accepted, we'll send you instructions on how to send your package. Return postage is covered by the customer. We recommend a tracked service, as we're unable to take responsibility for returns that don't reach us.
If you'd prefer, we can provide a return shipping label on request. The £5.99 cost of the label will be deducted from your refund.
Items sent back to us without first requesting a return will not be accepted.
You can always contact us with any return question at clientservices@your-artifact.com.
Damages and issues
Please inspect your order on arrival and contact us immediately if the item is defective, damaged or incorrect, so that we can evaluate the issue and make it right. Where an item arrives damaged, defective or incorrect, we'll cover the cost of its return.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14-day cooling-off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be unopened, unused and in its original packaging. You'll also need the receipt or proof of purchase.
Refunds
We will notify you once we've received and inspected your return, and let you know whether the refund was approved. If approved, you'll be refunded to your original payment method within 10 business days, less £5.99 where a return label was provided by us. Please remember it can take some time for your bank or card provider to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at clientservices@your-artifact.com.
